Five Technologies Your Company Will Come to Depend on in 2015

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2015 might just be the year when customer experience is taken to a whole new level. Phone makers spent the previous 12 months gettting larger smartphones into the hands of millions of consumers. 2015 is the year when we get to see what this really means. People are using their smart phones more than ever. For many, it’s the first place they turn when they have a question or an issue,… even if a sales person is right in front of them! Check out this great article that covers five technologies your company will come to depend on in 2015 and pay close attention to #2!

Click Here to read the full article on calliduscloud.com.

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Don’t Get Dumped

CUSTOMER LOYALTY KEY TO NEW ECONOMY.

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The mission for any company should not be the one time sale of a good or service, but to constantly find new ways to build long-term customer relationships. Strong customer success management can be an instant way to bring any business to the next level. The best ways to build long-term customer relationships include: keeping your promises to your customers, constantly improving product/service engagement, utilizing analytics/data to discover consumer tendencies and foster proactive communication.

Click Here to read the full article on USnews.com

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The Poetry of YELP: How The Reviews Site Became A Massive Platform For Creativity

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BRUNCH HAIKUS. HARDWARE STORE COMEDY. A MCDONALD’S CARTOON. INSIDE THE RISE OF YELPIAN ARTISTIC EXPRESSION.

Although free-text reviews are becoming more and more popular, they are often posted with no real desire to make an actual change or difference. Some will say on some websites and applications these reviews have become more like elaborate stories than informative reviews; that would help consumers and businesses to understand trends and collect data to enhance consumer experience.

Click Here to read the full article on FastCompany.Com

 

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