Talk about a great way to get people to download your hotel app! Soon hotel guests will be able to open their hotel rooms with a smart phone. What this also means is that hotels guests will have a great incentive to download the hotel’s smart phone app during their stay. This opens the door (pun intended) to a new world of on-site customer experience enhancements that can be made available through guests’smartphones.
Read the full article at forbes.com
Richard Shapiro knows customer service. He is the the Founder and President of The Center For Client Retention. Each year around this time he comes up with a concise and relevant list of customer service issues to solve in the coming year.
See Richard’s Wish list for 2015 here at customer here at customerthink.com
‘Unprecedented’ fog blamed for 28-hour airline trip
This story may set the world record for worst customer service ever. Click below article to learn exactly how NOT to treat your
Read the full article on CNN.com
In 2014 it was “all about the base”. In 2015 it will become all “about the speed” and ease in which you can respond to customer requests and issues. What your customers expect in terms of speed is growing more extreme every day, accelerating with the pace of technological development. Your customers now walk around your place of business armed with some very powerful technology in their hands. It’s up to you to make sure you are making use of that technology.
Click Here to read Micah Solomon’s full article on forbes.com.
A New Era in Retail and Commerce Innovation
Following the money is always a promising route to take when making new years predictions. When Katherine Barr at Mohr Davidow says something, start taking notes. She’s already paying close attention to the fact that infrastructure and supply chain technology is being disrupted by companies creating new technology platforms that enable predictive analysis, better profiling,and deeper consumer engagement.
Click Here to check out what Barr and 6 other well respected VC’s have to say in the full article at techcrunch.com.