Although the tech industry and automotive industry may seem unrelated, Brendan Cahill suggests that today’s executives must find ways to connect Silicon Valley and Detroit. Executives in the automotive industry not only have to address new dimensions of safety concerns, but also must recognize how technology is demanding that motor vehicles become more personalized. Not only do motor-vehicles need to be able to alert police or fire departments during an emergency but they also must: unlock the car remotely at the drivers request, avoid collisions, detect when objects enter the blind spot, activate an automatic brake, and use Bluetooth (to make calls, stream music, or get information).
Read the full article at wardauto.com.
No matter where you see the state of the economy, any business’ success relies on customer service. It is crucial for businesses to form strategies that turn prospective customers into steady customers, and establish relationships that last through any recession. Decision makers must understand what Shep Hyken is saying in this article: Being treated right and receiving quality goods and services is more powerful than a consumers desire to save a few dollars.
Read the full article at forbes.com.
No matter what product or service your company offers, customer service should be on the list of top priorities. As New Chapter Learning suggests in this article, it doesn’t matter whether it is customers, patients, diners, clients or fans; they expect the highest possible standards. No matter who it is that you services or what need is being addressed it is crucial to meet consumer expectations. The article goes on to describe the four key elements of customer satisfaction and ways to think about the ways your company interacts with consumers.
Read the full article at newchapter.co.uk.
Information and Data can be leveraged everyday and used by companies to achieve goals, increase productivity and address new markets. Technology has significantly enhanced the ability companies have collecting, storing and tracking data. Kurt Carlson describes the effects data collection can have on decision makers and how companies can use analytics to solve problems and implement strategies.
Read the full article at forbes.com.
Everyday, more and more companies are turning to cloud services/technologies to meet IT needs. Although technology can make business processes run more efficiently, choosing technology without fully understanding the risks associated can be extremely detrimental to achieving corporate goals. In this article Martin Cooper, Technical Director for SolidFire, explains how companies can make sound and educated decisions when selecting IT tools.
Read the full article at cloudcomputing-news.net.
Technology is changing the world, and businesses with upgraded systems and applications; making a huge impact in the customer satisfaction arena. Russ Fordyce believes that technology enables businesses to gain access to customers, and build relationships with them in order to satisfy every single client. In this article Fordyce gives tips, companies can follow to help them ensure their customers remain satisfied.
Read the full article at networkworld.com.
CRM is becoming one of the key ways a company can differentiate itself from others in the same industry. Companies seeking to stay ahead of competitors must always be aware of the major CRM trends. Billy Lyle explains, how taking advantage of these CRM trends can help you and your company to cut costs and increase revenue by being truly customer-centric. Equally important to understanding and identifying trends, is the utilization of technological advances to help your business accomplish CRM goals more efficiently.
Read the full article at business2community.com.
One of the biggest strategic challenges all sports teams and entertainment venues face today is increasing revenue by enhancing the on-site experience for the fan/consumer. Columnist James Spence in this article explains the 5 ways the NFL utilizes mobile technology to enhance fan experience. Although this is some of the ways the NFL chooses to utilize technology, these are tips that can be used regardless the sport and also by other companies looking for ways to enhance performance.
Read the full article at marketingland.com.
Click the link to see eye opening facts and statistics, that can be beneficial while planning and may even help your company reach the next level.
Read the full article at helpscout.net.
Technology is advancing and evolving everyday. Trends in technology change the way we work and how decision makers form strategies. In this article Forest states, Technology must be used to balance the future vision of the firm with the current operational needs, as well as focusing on business strategy. Technology can help companies perform at optimum levels, especially when IT resources are allocated and organized in ways that accurately reflect business goals.
Read the full article at techrepublic.com.