Social Customer Service: How To Support Customers And Stop Online Trouble In Its Tracks

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Great customer service and support requires more than just telephone or email support. It utilizes an organized approach that links social media; making it convenient for all customers. In order to meet customer expectations and address customer service concerns efficiently, service and support must be offered across many channels so consumers have many ways to reach you. In this article, Micah Solomon interviews Hootsuite’s VP, Jeanette Gibson, in order to define what social customer service is and how companies can optimize customer support.

Read the full article at forbes.com.

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20 Shocking Customer Service Facts and Stats (Infographic)

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Business owners must realize how customer service can lead to increased customer retention, brand loyalty and an increase in revenue. Technology has changed customer expectations and continues to influence consumer choices. This post not only explains how a single customer experience can break customer relationships, negatively impacting a company’s reputation, but also gives 20 impressive customer service facts and statistics that can not be ignored.

Read the full article at providessupport.com.

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The drive toward real-time business intelligence

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Turning business intelligence into a real-time proposition is a key to unlock digitalization. A number of challenges abound on that path

Businesses today need to utilize technology to collect data, process it, analyze it, and use it to perform at an optimal level: all in real time. Utilizing data can help companies meet customer expectations and improve in day-to-day operations. This article shows the 5 steps companies can take to transform using data.

Read the full article at infoworld.com.

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