Companies must realize that a key aspect of getting repeat business is customer experience. It takes a daily effort and hard work, in order to earn business and maintain relationships with your customers. Blake Morgan, says usually once a company has a customer, they are not willing to deal with what it takes to manage that relationship. Morgan explains, how companies are in a relationship with its customers, and relationships take work. Customer experience is a way companies can differentiate from competitors; don’t let poor customer experiences bring your brand down. Check out the rest of the article for what Morgan says, are 5 customer experience killers.
Read the full article at forbes.com.