For all companies, customer service is a battle that must be fought daily. This article sheds light on the areas that often get overlooked when customer service is concerned. Micah Solomon points to key customer service points that must be made priorities:
• Recognizing the most important customer service moments
• Reinforce customer excellence standards
• Put customer service recovery plans in place
• Align delivery timetables to match what the customer wants/expects
• Make effort to see the company the way consumers do
Read the full article at forbes.com.