Technology is providing tools for businesses in the hospitality industry to strategically communicate with smartphones and provide a platform to enable high touch customer service. Guests today not only want things just the way they envision them, but also expect to be known and served; they want to know where to go to avoid any lines/inconvenience. Julie May shows ways hotels, restaurants, museums, etc. can strategically place Bluetooth Low Energy (BLE) beacons to communicate with smartphones, to help enhance experience and send notifications or any information based on proximity/location. Furthermore, the experience can be fully personalized if guests choose to receive “push” notifications to their phones. Other technologies allow the company to create a mobile concierge, which will add many features such as:
• Transportation confidence: With BLE beacons, you just provide your preferences online and upon arrival at your destination terminal, your smartphone receives a message of the precise location of your rental car along with directions to get to it from your gate.
• Dining Experience: BLE hits a high point by offering you a spot on restaurants’ waiting lists before you even enter the restaurant, you can also order before arrival/request drink specials, or make note of food allergies.
• Travel tips: Push notifications can make recommendations for dining, the arts and activities, based on location and social profile
Read the full article at tennessean.com.
Technology is transforming not only the way athletes train for the game, but how fans follow their teams.Tech Startups are looking for ways to impact in many ways including: revolutionizing fan engagement, and creating smarter venues/stadiums. In this post Christine Magee describes how VCs are looking for tech startups that are impacting the intersection of sports, technology, and entertainment. In fact, investors have spent over $1 billion in venture deals for sports-related startups over the past year and everyone wants in on the action. Miles Clements of Accel says “sports tech is really all encompassing — initially you think sports is sort of a niche leisure activity, but the annual spend across all sports consumption is $145 billion”.
Read the full article at techcrunch.com.
Xerox, Duane Reade and Caesar’s Are no Longer Sponsors of the Baseball Club
In an attempt to raise revenue, the New York Mets have been seeking the help of many Tech Companies. In this article, Kate Kaye shares how Citi Field has adopted beacon technology to improve customer service. Citi Field partnered with Satisfi to provide next generation mobile customer service. Read the article to learn a little bit about us and the other tech companies the Mets are using to enhance their fan experience and raise revenue.
Read the full article at adage.com.
More and more people utilize connected devices, streaming services and social media platforms while following the teams and games they love. Cole Sletten describes environments where fans enjoy unprecedented immediacy, access, and insight.Fans want the latest news, the ability to watch there team anywhere on multiple devices, and a thorough understanding of what is happening and why.The article goes on to describe a few things enhanced technology in sports can lead to: elevated in-person experience, well armed analysts, and the creation of new perspectives. Furthermore, how in-stadium customer service can be used to improve attendance.
Read the full article at mediapost.com.
For all companies, customer service is a battle that must be fought daily. This article sheds light on the areas that often get overlooked when customer service is concerned. Micah Solomon points to key customer service points that must be made priorities:
• Recognizing the most important customer service moments
• Reinforce customer excellence standards
• Put customer service recovery plans in place
• Align delivery timetables to match what the customer wants/expects
• Make effort to see the company the way consumers do
Read the full article at forbes.com.
Here Nicole Leinbach-Reyhle explains how, although technology has changed customer service, the old-fashioned motives and intentions have remained the same. It is undeniable how technology has influenced how companies get the attention of potential buyers, how consumers make product decisions, and how they complete transactions; however, little has changed when it comes to how companies care about/for their customers. This article gives three tips to delivering high quality, “old fashioned”, customer service.
Read the full article at forbes.com.