2015 might just be the year when customer experience is taken to a whole new level. Phone makers spent the previous 12 months gettting larger smartphones into the hands of millions of consumers. 2015 is the year when we get to see what this really means. People are using their smart phones more than ever. For many, it’s the first place they turn when they have a question or an issue,… even if a sales person is right in front of them! Check out this great article that covers five technologies your company will come to depend on in 2015 and pay close attention to #2!
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