It’s Time to Pivot Customer Service

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Customer Service is often a reaction to an unfavorable experience. By anticipating customer problems and responding to them before they happen, customer service can go from reactive to proactive. This change towards increased customer attention will aid in improving the overall customer experience. Understanding your customer through trend analysis can be another vital aspect of service. It helps a company listen to the customers’ adapting needs, giving them the ability to address them accordingly.

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