Regardless Of The Economy, Never Put Customer Service On The Chopping Block

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No matter where you see the state of the economy, any business’ success relies on customer service. It is crucial for businesses to form strategies that turn prospective customers into steady customers, and establish relationships that last through any recession. Decision makers must understand what Shep Hyken is saying in this article: Being treated right and receiving quality goods and services is more powerful than a consumers desire to save a few dollars.

Read the full article at forbes.com.

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