In 2014 it was “all about the base”. In 2015 it will become all “about the speed” and ease in which you can respond to customer requests and issues. What your customers expect in terms of speed is growing more extreme every day, accelerating with the pace of technological development. Your customers now walk around your place of business armed with some very powerful technology in their hands. It’s up to you to make sure you are making use of that technology.
Click Here to read Micah Solomon’s full article on forbes.com.